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The following services
are covered: (Updated: 05/16/2007)
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Standard timetable of services:
Monday-Friday, 8:00 AM – 5:00 PM, excluding holidays.
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Onsite service. (If
situation cannot be rectified over the telephone.)
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Unlimited telephone support
(Support pertaining to problems, errors, or questions. Training not
included.)
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Labor included
(Includes
all labor to fix ABS software errors.)
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UPDATES are free. (Program
updates to fix known problems in applications.)
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UPGRADES at reduced cost.
(Enhancements to applications. ABS software is constantly being
modified to improve functionality, efficiency, integrity, and
relevance of the data.)
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Software under contract receives
priority service over non-contracted software.
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Reduced fees for printing W2’s.
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Reduced fees for training. |
Services not covered:
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Modifications or enhancements to
software at customer’s request.
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Training on ABS software. (Reduced
fees apply)
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Support for Third Party Software.
(ex: Excel, Word, Outlook)
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Adding users or hardware to
system.
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Moving users or hardware around on
system. |
Situations causing services not to be
covered:
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User caused problems or errors,
abuse by users.
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Hardware or software, not under
contract, causing the problem. (Especially, in a networking
environment)
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Attempting to maintain software or
hardware yourself.
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Not calling ABS on the initial
error. (It’s easier to fix the problem when it first occurs.)
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Getting out of an error situation.
(It’s easier to fix the problem while still within it.)
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Running the same application again
after an error has occurred. (Compounds the error.)
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ABS must be notified on every
error. (We strive to make our applications error free)
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"Acts of God" such as
lightning and flooding.
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Vandalism, fire, power
outages and fluctuations.
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Computer
viruses, Worms, etc.
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Accidental or intentional damage.
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Any situation out of the realm of
"NORMAL OPERATIONS" OR "NORMAL USAGE". |
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Payment is
required PRIOR to the beginning of the contract period. (By the 1st
of each month)
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Customer’s
account MUST BE CURRENT before service is rendered. |
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Copyright
© Advanced Business Systems 2001
All Rights
Reserved |
